1. Initial Inquiry
Contact us through the form on our website, by email or on WhatsApp. Share your condition, any diagnosis and what you hope to achieve. An international coordinator responds within 24 hours, in your language, to understand your needs.
2. Remote Consultation
We arrange a written or video consultation with the relevant specialists. You receive a preliminary assessment and a suggested treatment approach, so you can make an informed decision before travelling. Learn about remote consultation.
3. Plan & Estimate
You receive a detailed treatment plan with a transparent, itemised cost estimate. We confirm insurance coverage where applicable and help with visa documents, flights and accommodation. Insurance · Visa & travel.
4. Arrival & Welcome
We help arrange airport pickup and transfer to the hospital or your accommodation. A multilingual coordinator is assigned as your personal guide throughout your stay. Accommodation guidance.
5. Treatment & Care
You receive specialist-led treatment with daily doctor reviews, interpreter support and culturally adapted meals and amenities. Inpatient care is delivered in single rooms, with intensive-care support available where needed.
6. Follow-Up
Before you leave, you receive a comprehensive discharge report in your language. We coordinate ongoing remote follow-up and, with your consent, share information with your home physician to support continuity of care.